Terms of Service

These terms are a contract between 1001398049 Ontario Inc. ("VenGuard", "we") and the organization creating a workspace ("you", "Customer"). You accept them explicitly when creating a workspace, and by continuing to use the service. If you're accepting on behalf of a company, you confirm you have authority to do so.

VenGuard provides vendor-management software: a registry of your SaaS vendors, license and cost tracking, renewal reminders, compliance workflows (document storage, security questionnaires, reviews), and monitoring signals (uptime sampling, breach and incident news). Plans are limited by vendor count, with unlimited users on every plan.

Keep your credentials secure; you're responsible for activity in your workspace. Don't use the service to break the law, infringe others' rights, probe or disrupt our infrastructure or other tenants, send spam through our questionnaire or invitation features, upload malware, or resell the service. We may suspend accounts that put the platform or other customers at risk, and we'll tell you when we do unless legally prevented.

New workspaces get a 14-day free trial with no payment method required. When the trial ends without a subscription, your data remains readable but adding vendors pauses. Paid plans are billed monthly or annually in advance via Stripe at the prices shown at checkout. Plan changes are prorated by Stripe. You can cancel any time; cancellation takes effect at the end of the paid period, and fees already paid are non-refundable except where the law requires otherwise. We may change prices with at least 30 days' notice, effective at your next renewal. Prices exclude applicable taxes.

You own your workspace content. You grant us a license to host, process, and display it solely to provide the service. We don't use your content to train machine-learning models. You're responsible for having the right to store what you upload (including your vendors' documents) and for the accuracy of the data you enter. On termination, you may request deletion or an export of your data as described in the Privacy Policy.

When you send a security questionnaire, you're asking a third party to submit information into your workspace; you're responsible for having a lawful basis to contact them. Respondents' submissions become part of your workspace content.

Uptime sampling reflects what vendors' status pages report at check time. Breach and incident signals are drawn from public sources and automated classification; they are signals for your triage, not guarantees. VenGuard does not detect breaches and makes no warranty that signals are complete, timely, or accurate. Your security decisions remain yours.

For paid plans, we target 99.5% monthly uptime of the application, excluding scheduled maintenance (announced at least 24 hours ahead and performed outside North American business hours where practical) and events beyond our reasonable control. If monthly uptime falls below 99.5%, you may request a service credit of 10% of that month's fees; below 98%, 25%. Credit requests must be made within 30 days of the month in question to support@venguard.io and are applied to future invoices. Credits are the exclusive remedy for availability shortfalls. Trials and free usage carry no SLA.

Customer data — the database and uploaded documents — is protected by two independent layers: encrypted daily backups at our database provider, and independently encrypted backup copies replicated to a separate geographic region, retained for at least 30 days, so recovery is possible even during a full regional outage of our primary provider. Our recovery objectives: RPO (maximum data loss) of 24 hours and RTO (target restoration time) of 12 hours from our declaring a disaster. Restores are tested periodically. These objectives are commitments of effort and architecture, not guarantees; your workspace data can also be exported by you at any time as a further safeguard.

We own the service, its software, and branding. You may not copy, modify, or create derivative works of the service except as the law permits. Feedback you send us may be used to improve the product without obligation.

You can stop using the service and cancel at any time. We may terminate for material breach of these terms (with notice and a chance to cure where practical) or if the service is discontinued (with at least 60 days' notice and a data-export window). Sections that by their nature survive termination (data, liability, governing law) do.

The service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose. To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and our total liability under these terms is capped at the fees you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of Ontario, Canada, and disputes belong to the courts of Ontario. We may update these terms; material changes will be emailed to workspace owners at least 30 days before taking effect, and continued use after that constitutes acceptance.